At Urbanli.store, customer satisfaction is our priority.

1. Return Eligibility

Products must be unused, in original condition, and returned with packaging.

2. Return Timeframe

Returns must be requested within 14 Days of delivery.

3. Refund Process

Refunds are processed within 72 hours after inspection and credited to the original payment method.

4. Exchanges

Exchanges are available for damaged or defective items.

5. Damaged or Defective Products

Please contact us within 48 hours at divyegupta85@gmail.com with proof (images/videos).

6. Non-Returnable Items

• Personal use items
• Sale/clearance products
• Customized items

7. Return Shipping

• Free for defective products
• Customer-paid for other returns